Help Center

1. Create or log in. Go to My Account. Use the same email from your order or employer invitation.
2. Find your course. Open it from My Account, or browse Training programs.
3. Complete knowledge training. Finish the lessons and pass the knowledge assessment. You can pause and return later from My Account.
4. After you pass. Your digital wallet card appears under My certification(s). From there you can view the card, upload a photo, and share a verify link.

Online knowledge training covers the classroom portion. Where OSHA requires it, your employer still completes site-specific practical evaluation on the equipment you will operate.

My Account · Open support

1. Open My certification(s). Log in and go to My certification(s) (also linked from My Account).
2. Upload a photo. Add a clear headshot so your operator card shows your face instead of a placeholder.
3. Check Active or Expired. Certificates use a 3-year window from the issue date on the card.
4. Share QR verification. Anyone can confirm a certificate (no login) at Verify a certificate using the code or QR on your card.
5. Optional printed card. Order a Printed operator card after your photo is on file.

A digital wallet card documents completed knowledge training with Forklift Academy. Employers remain responsible for practical evaluation and workplace-specific training where applicable.

Verify a certificate · My certification(s)

1. Log in. Open My Account with the email you used at checkout or enrollment.
2. Reset access. Use the lost-password link on the login form if you cannot get in. Check spam for the reset email.
3. Orders and courses. From the dashboard, review past orders and open any course you are enrolled in.
4. Certificates. Open My certification(s) to view digital cards, upload a photo, or prepare a printed card order.

Go to My Account · Open support

1. Company portal. Start at the Employers portal for company training workflows.
2. Become a trainer. If you need the Train the Trainer path first, see Become a trainer.
3. Named students. Add or assign students by name so each person has a course seat tied to your company.
4. Start class and join code. Start a class session and share the join code so students can enter knowledge training.
5. Confirm hands-on. After practical evaluation on your equipment, use Confirm hands-on in the portal so records reflect both knowledge and employer practical steps.

Employers portal · Become a trainer · Open support

1. Upload your photo first. Go to My certification(s) and upload a clear headshot so the printed card matches your digital card.
2. Order the product. Add the Printed operator card to your cart and complete checkout with your shipping address.
3. What Forklift Academy ships. You receive a physical operator card based on your certificate and photo on file.
4. Timing. Processing and shipping usually take several business days after the order is placed. Exact timing depends on fulfillment and carrier transit.

Your digital wallet card remains available anytime in My certification(s). A printed card is optional.

Order printed card · Open support

1. Open a ticket. Go to Support and submit a customer support request with your email and a short description of the issue.
2. Include useful details. Order number, certificate ID, or company name helps staff find your account faster.
3. Watch for follow-up. FLA Service Desk replies by email. Check spam if you do not see a response.
4. Other contact options. You can also use Contact us for general questions.

Open support · Contact us